Question 1

I can't remember my password

Accepted Answer

If you can't remember your password, you can send a request on Facebook Messenger (https://m.me/getgogro)to reset your account. Be sure to provide your first and last name that you used on the app as well as the email address you used to log in to the app.

Question 2

I don't see my store's weekly ad.

Accepted Answer

Make sure that you have the correct zip code of your local store selected in the STORE AND ACCOUNT tab of the app. If you have confirmed the zip code is correct but you still don't see your local store, then it is likely your supermarket does not participate on our app. Check with your local store and verify that 1) they use a phone app and 2) the exact name of that app. Many supermarket app names are similar!

Question 3

What are Green Coins used for?

Accepted Answer

Green Coins represent extra entries into frequent giveaways that we offer on the app. Giveaways can be local store sponsored prizes or sometimes items directly through the app. Each coin is an extra entry into EVERY giveaway that is eligible in your area. If you have 1,000 green coins, that means you have 1,000 chances to win every time we hold a giveaway. Your Green Coin total resets to zero if you win a prize.

Question 4

I'm listed as a Grocery Giveaway Winner - How do I claim my prize?

Accepted Answer

If you name is listed as a prize winner on the app, contact us via instant messenger by clicking this link.(https://m.me/getgogro) Please state your name as listed on the app, the store you shop at, and your email address so that we can verify you are the correct winner. As soon as we confirm (please allow one business day) we'll help you arrange to pick up your prize.

NOTE: Please do not contact your store until we have confirmed your prize on instant messenger. Thank you!

Question 5

I played a scratch card - what did I win?

Accepted Answer

Scratch Cards provide Green Coins. Each coin is an extra entry into our regular store sponsored giveaways. Your coins will continue to build up until you win a store Giveaway and then they will reset to zero.

Question 6

I can't find the "Check In" feature.

Accepted Answer

We have removed the "check-in" feature to better preserve shopper privacy. Any Green Coins you've accumulated from previous check-ins will still be in your total and serve as extra entries into our regular giveaways.

Question 7

GoGro - Download

Accepted Answer

You can download the GoGro app for iOS or Android by searching "GoGro" on your phone's App Store or by clicking the links below:
iPhone GoGro Download (version 4.0) (https://apps.apple.com/us/app/gogro/id1211949632)

Android GoGro Download (version 4.0) (https://play.google.com/store/apps/details?id=com.gogroapp&pcampaignid=web_share)

Question 8

Shoppers Value - Download

Accepted Answer

You can download the Shoppers Value app for iOS or Android by searching "Shoppers Value" on your phone's App Store or by clicking the links below:
iPhone Shoppers Value Download (version 4.0) (https://apps.apple.com/us/app/shoppers-value/id1550536606)

Android Shoppers Value Download (version 4.0) (https://play.google.com/store/apps/details?id=com.gogroapp.shoppersvalue&pcampaignid=web_share)

Question 9

Supervalu - Download

Accepted Answer

You can download the Supervalu Foods app for iOS or Android by searching "Supervalu Foods" on your phone's App Store or by clicking the links below:
iPhone Supervalu Foods Download (version 4.0) (https://apps.apple.com/us/app/supervalu-foods/id1550536807)

Android Supervalu Foods Download (version 4.0) (https://play.google.com/store/apps/details?id=com.gogroapp.supervalu&pcampaignid=web_share)